Operations management occurs over a wide range of business activities and business sectors such as manufacturing, services, distribution, retail, exploration, agriculture and the public sector. It involves the transformation of input resources to marketable products and services. The efficiency and effectiveness with which the operations of an organisation are managed are critical to the survival of organisations in this highly competitive global environment. This professional certificate covers the entire process from the acquisition and management of inputs and the management of flows in the transformation process through to the management and distribution of outputs. It provides participants with a good understanding of the activities involved in the operations process and prepares them for contributing to its effective and efficient management.